Creative Ops Specialist

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

About Bonobos

Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

Location Name

Columbus Corporate Headquarters

Responsibilities

POSITION OVERVIEW

The Creative Ops Specialist is responsible for leading the planning, coordination, and execution of campaign photo and video shoot production for the Express brand. This role plays a critical part in bringing brand campaigns to life, managing production timelines, key milestones, asset workflows, and cross-functional coordination from pre-production through final delivery.

This role oversees day-to-day photo shoot production across campaign and marketing content, partnering closely with internal Creative, Brand Marketing, Styling, Merchandising, and post-production teams, as well as external creative agencies, production partners, and talent representatives. The Senior Specialist serves as a key operational lead throughout the production process, ensuring all shoots are executed efficiently, aligned to creative objectives, and delivered on time and within budget.

In addition to production execution, this role supports budget oversight for photo shoot production, including tracking estimates, managing invoices, monitoring usage terms, and helping ensure projects remain within approved budget parameters. This is a highly collaborative role that requires strong project management, excellent communication, operational rigor, and the ability to manage multiple moving parts in a fast-paced creative environment.

Key ResponsibilitiesLead project timelines, calendars, and key milestones related to campaign photo and video shoots across Express marketing channelsServe as a primary point of contact for photo shoot production planning, ensuring timelines, deliverables, dependencies, and approvals are clearly communicated and managed from kickoff through final asset deliveryCoordinate all phases of production, including pre-production, shoot execution, and post-production follow-throughPartner with internal creative leaders and cross-functional stakeholders to align on production needs, timing, deliverables, and execution plansCoordinate with external creative agencies, production partners, and talent representatives to support smooth planning and execution of shootsBuild and maintain detailed production timelines that account for concepting, casting, sample management, logistics, shoot dates, retouching, editing, asset delivery, and channel-specific deadlinesManage project tickets, asset requests, approvals, and delivery deadlines to ensure all required deliverables are completed accurately and on timeSchedule and lead Creative Operations and production status meetings to review milestones, identify risks, and keep work moving across teamsFacilitate asset review and approval meetings with internal and external stakeholdersPartner with cross-functional teams to flag upcoming deadlines, risks, and dependencies, and proactively recommend solutions to maintain momentumSupport sample ordering, packing, shipping, and tracking for shoots, ensuring product readiness and timely arrival for production needsOrganize and maintain production documentation, including deal memos, contracts, talent agreements, music licensing, usage rights, and related approvalsTrack asset usage by channel and monitor compliance with signed contracts and usage agreementsAssist in the coordination of shoot logistics, including schedules, call sheets, vendor communications, and on-set support as neededPartner with post-production teams to ensure photo retouching, video editing, selects, and final asset routing are completed according to deadlines and brand standardsRoute final assets to internal and external partners and help ensure proper organization, naming, and storage of deliverablesSupport budget oversight for photo shoot production, including estimate tracking, invoice management, and monitoring spend against approved budgetsPartner with team leadership and Finance as needed to ensure production costs are aligned to budget parameters and properly reconciledMaintain organized records and filing systems for production materials, contracts, approvals, and asset usage documentationContribute to process improvement efforts that enhance production efficiency, visibility, and communication across teamsSupport additional production and operational needs as assigned

Essential Qualifications

REQUIRED EXPERIENCE & QUALIFICATIONSBachelor's degree or equivalent experience in Production, Operations, Traffic, Creative, Marketing, or a related field3-5 years of experience in creative production, campaign production, creative operations, or marketing project managementExperience supporting or leading photo and video shoot production in a brand, retail, fashion, or agency environmentStrong understanding of creative marketing workflows, production timelines, and asset delivery processesExperience managing multiple projects simultaneously in a deadline-driven environmentProficiency in Microsoft Word, Excel, and project tracking toolsStrong organizational skills and exceptional attention to detailStrong written and verbal communication skills, with the ability to collaborate effectively across multiple cross-functional teamsAbility to adapt quickly, problem-solve proactively, and maintain momentum in a fast-paced environmentAbility to manage sensitive details, timelines, and approvals with accuracy and professionalism

Preferred QualificationsExperience in fashion, retail, e-commerce, or campaign production environmentsFamiliarity with production budgets, invoice tracking, and usage rights managementExperience working with external production agencies, photographers, talent teams, or creative vendorsExperience supporting post-production workflows, including retouching, editing, and final asset deliveryKnowledge of asset management and file organization best practices

Critical Skills & AttributesHighly organized and detail-orientedStrong project manager with excellent follow-throughClear and proactive communicatorCollaborative and solutions-orientedCalm under pressure and able to manage shifting prioritiesOperationally minded with strong time management skillsResourceful, accountable, and deadline-drivenPositive, flexible team player with a proactive mindsetAble to balance creative sensitivity with disciplined execution

Closing

If you would like to know more about the California Consumer Privacy Act click here.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.