Design, create and deliver interactive customer service, technical, and product training for Consumer Care Associates (CCAs) 2\. Review agent performance with Supervisors to identify opportunities for development 8\. \- Proven track record for consistently coaching others to achieve strong performance in Contact Center performance metrics. \- Strong MS Office skills and proven ability to effectively work with multiple screens/systems. \- Able to make good decisions and exercise good judgment in high pressure situations In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package with includes Medical/Dental/Life/Vision, 401(k), educational support, paid Volunteerism program, fitness club discounts, onsite health & wellness programs, generous employee discounts, a business casual work environment, and more!
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