Be part of an amazing story Macy’s is more than just a store. • * Job Overview As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable. We offer a dynamic, inclusive environment with competitive pay and benefits. What You Will Do • Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns • Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience • Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare • Participate in ongoing product knowledge training through both technology and vendor partners • Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues • Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience • Adhere to Asset Protection and inventory control compliance procedures • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
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