Clothing & Coaching Program Coordinator

Key responsibilities of this position include program management and development, volunteer coordination, and information reporting. Manage the client appointment process to ensure individuals are scheduled for program services in a timely manner • Develop and maintain client appointment schedule for in-house and mobile outreach events, sharing with referral partners / event hosts • Process client appointments made online, by telephone, and in-person, ensuring client referral forms are received before appointment • Ensure Client Coaches are completing and submitting proper paperwork in a timely manner, including completed referral forms and client satisfaction surveys • Serve as back up Client Coach as needed Execute Mobile Outreach programs and activities according to the mission and goals of CTW • Develop and publish a monthly/quarterly Mobile Outreach program calendar with referral partner locations for client services, remerchandising, promotional marketing events, and pop-up boutique shops • Work with appropriate staff on needed marketing materials for mobile outreach events • Oversee maintenance, exterior and interior appearances, storage, and mileage of mobile unit Volunteer Management & Supervisory Duties (10%) • Recruit, train, and manage volunteers for Clothing & Coaching Program • Schedule volunteers to provide services for in-house and mobile outreach events • Provide continual training and direction to develop and grow skills of volunteers • Supervise and evaluate the performance of staff and / or volunteers as indicated on Organization Chart. Competencies: • Strong organization skills with consistent attention to detail • Demonstrated ability to prioritize tasks, manage workflow and handle multiple activities simultaneously • Ability to work in an open office setting with minimal supervision • Strong work ethic: reliable, dependable, flexible • Customer service experience • Ability to work effectively with a team • Use of appropriate business communication skills including speech, grammar, and punctuation • Comfortable working with people from diverse economic and cultural backgrounds • Willingness to learn new skills and take on new responsibilities • Professional appearance and appropriate business etiquette