Client Service Manager, Dallas

The Client Service manager is also responsible for building community, identifying partnerships within their market, and planning in-store events and activations. • Leads the training of the client journey for the sales team in order to deliver exceptional customer service • Responsible for client capture rate and client book audits • Manages client lists and leads outreach initiatives and follow-up • Partners with the CRM team and requests client lists in order to drive traffic and sales • Ensures client appointments and consignments are documented and recorded per policies • Conducts chat-ins with team members to address clienteling performance and client business goals • Analyzes client shopping trends and presents new clienteling ideas and initiatives • Manages top client appreciation initiatives • Manages the Personal Shopper Program and Studio Services Program and ensures Personal Shoppers and Studio Stylists uphold the VB contract • Facilitates all Personal Shopper and Studio Stylists in-store and virtual client appointments • Responsible for all Personal Shopper and Studio Stylist consignment pulls and consignment returns • Ensures Personal Shoppers and Studio Stylists are sent the monthly newsletter and plans weekly outreach and follow-up • Facilitates all gifting and exclusive offers for Personal Shoppers and their clients • Recruits and meets with Personal Shoppers and Studio Stylists within their market • Partners with Events team to plan Personal Shopper Events • Initiates product requests for client appointments and events as needed • Provides Event Recap and hindsight to GM and Field Leader • Tracks sales, consignments and returns and provides audited sales report for all Personal Shopper and Studio Stylist business • Submits monthly commission and Event invoice to finance team Creates community calendar in order to maximize effective planning • Identifies local charities, organizations, and groups to partner with and plans in-store events • Responsible for partnering with corporate and identifying event host in support of the VBGB quarterly partner • Connects with local schools and sororities to form partnerships • Partners with the Events Team to solidify hosts and execute all events • Plans in-store activations strategically during peak business times • Identifies event needs prior to event and communicates needs to Events Team in a timely manner • Attends community charity events and luncheons on behalf of Veronica Beard • Responsible for silent auction donations and fashion show participation • Provides event recap and hindsight to GM, Events Team, and Field Leader • Manages post-event host and attendee outreach/thank you letters Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer.