Client Service Manager, Austin

The Client Service manager is also responsible for building community, identifying partnerships within their market, and planning in-store events and activations. This role is based in our Austin location. Manages the Personal Shopper Program and Studio Services Program and ensures Personal Shoppers and Studio Stylists uphold the VB contractFacilitates all Personal Shopper and Studio Stylists in-store and virtual client appointmentsResponsible for all Personal Shopper and Studio Stylist consignment pulls and consignment returnsEnsures Personal Shoppers and Studio Stylists are sent the monthly newsletter and plans weekly outreach and follow-upFacilitates all gifting and exclusive offers for Personal Shoppers and their clientsRecruits and meets with Personal Shoppers and Studio Stylists within their marketPartners with Events team to plan Personal Shopper EventsInitiates product requests for client appointments and events as neededProvides Event Recap and hindsight to GM and Field LeaderTracks sales, consignments and returns and provides audited sales report for all Personal Shopper and Studio Stylist businessSubmits monthly commission and Event invoice to finance team Identifies local charities, organizations, and groups to partner with and plans in-store eventsResponsible for partnering with corporate and identifying event host in support of the VBGB quarterly partnerConnects with local schools and sororities to form partnershipsPartners with the Events Team to solidify hosts and execute all eventsPlans in-store activations strategically during peak business timesIdentifies event needs prior to event and communicates needs to Events Team in a timely mannerAttends community charity events and luncheons on behalf of Veronica BeardResponsible for silent auction donations and fashion show participationProvides event recap and hindsight to GM, Events Team, and Field LeaderManages post-event host and attendee outreach/thank you letters Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer.