Sept. 19, 2023


GUCCI Santa Clara, California

Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. Job Description Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony; Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales; Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities; Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment; Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise; Contribute to upholding the visual display of all products in accordance with Gucci visual standards; Maintain a neat and organized understock and stock room; Adhere to Gucci image standards and guidelines; Follow all company policies and procedures. Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions Deliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals Connect Connection Builder Builds trust-based relationships across boundaries and encourages collaboration Adapts own style to communicate impactfully People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness Build Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potential Work Authorization Qualified candidates must have the proper work authorization to work in the United States Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.

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