INTRODUCTIONAt Burberry, we believe creativity opens spaces. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.RESPONSIBILITIESSERVICE AND SALES Meet and exceed individual and store sales and other commercial KPIs Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. Capture new luxury clients to grow the individual and store client book with a commercial objective mindset Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests and service, the client advisor demonstrates a high level of knowledge in styling and selling.
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