Client Advisor - The Domain, Austin

Client Advisor - The Domain, Austin INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. JOB PURPOSEThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.RESPONSIBILITIESSERVICE AND SALES Meet and exceed individual and store sales and other commercial KPIs Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. Capture new luxury clients to grow the individual and store client book with a commercial objective mindset Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests PERSONAL PROFILEA proven track record in delivering sales and exceeding targets Previous experience in Clientelling A strong interest in fashion, art and culture Strong product knowledge and good understanding of store retail operations Understanding of competitor products Experience in working as part of a team Fluent in local language; English proficiency is desirable Other language knowledge is desirable Demonstrates Confidence, Curiosity, Conviction, and Care Enjoys being part of a team Energetic, Pro-active and self-motivated Detail-oriented and creative with a passion for selling Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels Results driven and commercial mindset Flexible, collaborative and adaptable approach to work MEASURES OF SUCCESSIndividual sales performance and KPI’s (Appointments, UPT, ATV & AUR) Service targets (Guest Experience, Net promoter score) New client acquisition (conversion and retention) Number of appointments held on a monthly basis FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.