Client Advisor/ Stylist- Beverly Hills

**WHY WORK FOR VALENTINO**

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

**WHAT WE BELIEVE IN**

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

**WHO ARE WE LOOKING FOR**

At Valentino, we don’t just sell products — we bring dreams, emotions, and artistry to life. Our work is rooted in human connection, and nothing about our approach is mechanical. As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique.

This position offers a pay range of $20–$23 per hour, plus commission on base salary. Compensation is based on candidate experience and is subject to change.

**Key Responsibilities**:

**Brand Experience:**

* Master the Client Journey to create strong long term client relationships.
* Clientele and proactive engagement with existing and potential
* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
* Aware of CRM targets and actively engages in all actions to reach them
* Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
* Consistently captures client data and takes notes of all qualitative information
* Knows their portfolio of customers, and the VVICs and VICs they handle

* Consistently works to achieve given sales, KPIs and CRM targets

**Styling:**

* Strive to discover your clients and their every need, and to guide them across all categories of the brand.
* Familiar with current fashion and in season trends to curate looks
* Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
* Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
* Stay informed about new arrivals, seasonal trends, and special events within the store.

**Merchandise and Visuals:**

* Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

* Ensure product maintenance, replenishment on the floor
* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
* Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
* Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

**Operations:**

* Knowledge and understanding of company policies and procedures

* Ability to use POS system to perform all client transactions
* Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

**Requirements**:

* Previous luxury retail sales with relevant clientele focused experience
* Proven track record in achieving sales results
* Exceptional clientele, customer relationship building skills
* Demonstrate strong verbal and written communication skills
* Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
* Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
* Foreign Languages a plus
* Action oriented; drive for results
* Problem-solver
* Must be a team player

**HOW WE ARE**

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

***Disclaimer:
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