Client Advisor, MaxMara Outlet Orlando

About the Role Customer Service • Assist stylists in the absence of store management • Actively builds client confidence by creating an engaging, interactive experience • Gain new clients meeting conversion goals and continues to service the existing client base • Resolves customer service issues swiftly • Ensure customers’ needs are surpassed without hesitation. • Consistently meets/exceeds both store and individual sales goals, including KPI’s • Maximize the customer experience • Maintain a positive outlook and professional demeanor while supporting company initiatives Staff Partnership • Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office Operations • Consistently adheres to company policies and procedures • Possesses working knowledge of POS system • Communicate all store-related issues to the Store Manager when unable to solve them on their own • Performs opening/closing duties as required • Uses time effectively when not servicing clients • Accountable for protecting MaxMara assets and minimizing shrink