Client Advisor - Key Holder

The Client Advisor-Key Holder at ETRO is responsible for daily floor supervision of the sales team ensuring great client experiences and thereby driving sales goals attainment and providing real-time performance coaching to drive the overall Etro Experience. • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client ensuring that every interaction with a client is memorable. • Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs • Lead a high performing customer facing and service orientated team. Set the pace and standard to deliver excellent service to clients • Drive partnership on the selling floor between sales associates, stock associates and operations team • Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions. • Partner with store management to drive goal expectations throughout store.