Client Advisor - Jersey City NJ

Duration: October 16th through January 2024Hours: Full Time - FreelanceLocation: Jersey City, NJ 07302Pay $20-$22 Hourly rate is commensurate with experience and is an estimated range provided by JBC.Role Mission:Client Services is an internal hub that collaborates cross-functionally with corporate departments and stores to ensure a 360 degree Omni-channel client experience. The Client Advisor will serve as an Ambassador, promoting the philosophy and values of the brand. He/she will manage from start to finish all customer inquiries which will vary across store calls, online orders, general questions and product information, with a special focus on cultivating sales and providing a high level of customer care to clients/Very Important Clients via phone, email and chat.Key Accountabilities: Provide exceptional online customer service support with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base; Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information; Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs; Knowledgeable in company policies and procedures including after sales policies and repair case management; Demonstrate passion for the brand and keeps relevant with brand information including but not limited to products, brand storytelling, social responsibility, services, HR Dept. Job Description - For internal use only Page 2 of 3 promotions and marketing trends; Understand customer needs and resolves cases to enhance brand loyalty; Cultivate relationships and offers special, dedicated and curated service to Very Important clients actively contributing to increased sales revenue; Ensure relevant administration is completed and distributed appropriately; Support quality assurance and shares product and website related client feedback; Cross collaboration with other partners, including stores in managing customer cases; Contribute towards the efficiency of the Client Services team and plays a key role in achieving the service level targets. Key Requirements: 2+ years of previous retail, call center or hospitality experience; Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectations; Outstanding luxury selling behaviors; Team player with a positive can do attitude; Experience meeting or exceeding revenue expectations; Resourceful and creative problem solver; Genuine curiosity and open to learning; Demonstrates a high level of energy, enthusiasm and empathy; Drives to meet and exceed sales goals and customer expectations; Ability to prioritize and multi-task in a fast paced dynamic environment with strong time management skills; Ability to work under pressure while maintaining a calm demeanor; Strong active listening, verbal and written interpersonal communication skills; Proficiency in multi languages highly desirable; Intermediate to advance computer skills with the ability to work with fast-paced systems handling multiple databases at the same time; • Proficient in Microsoft suite and Salesforce Strong typing skills; Experience using social media preferred; Ability to work a flexible retail schedule: including weekends, evenings, and holidays.