Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG is a relationship business. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling. Enhance The Client Experience • Greets and welcomes clients throughout all areas of the store • Connects with clients in a friendly and meaningful way • Provides clients advice and knowledge that they may not have realized they needed • Makes every client interaction a personal and seamless experience • Exhibits behaviors that support client satisfaction goal (KPI)
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