Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. This role will closely collaborate with the Chargebacks Assistant Manager and is responsible for understanding trends, identifying opportunities of improvement, and assisting in maintaining customer service standards.Key Accountabilities Research and respond to daily payment transaction chargeback disputes and representment cases within the expected time frame for each queue; Assist with chargeback and fraud reporting to ensure up to date tracking of KPIs; Work closely with internal teams to support in triage orders and payments issues as they arise; Offer insight and awareness on order issues to identify trends received with chargebacks; Review weekly and monthly reporting on chargeback statistics to Chargeback Assistant Manager; Work with legal to respond to law enforcement requests, subpoenas, fraud sites etc. Duties, responsibilities, and activities may change at any time with or without notice.AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
Create an account to see the full posting, access our search engine, and more.