A leading design house is seeking an experienced Chargeback Specialist. Candidates should be proactive, engaging and resposible with strong follow up skills. Candidates must have experience in working with chargebacks. Job responsibilities: - Manage chargebacks for the company by determining their validity, identifying the root cause of them, and implementing a plan to prevent them in the future - Communicate and follow up with different areas of the company (sales, operations, warehousing) in regards to "managing" chargebacks - Identify reoccurring violatinos and work with the necessary parties to reduce or eliminate them - Prepare regular reports with comments - Clarify customer claims - Assit with other projects related to chargebacks as needed Qualifications: - 5+ years' experince with chargebacks - Experience with an apparel or accessories manufacturing company preferred - Able to work well in a team or individually - Strong communications (both written and verbal) and follow up customer sercive skills is a must.
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