Cashier III

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Responsible for: Representing Coach brand appropriately (dress, appearance, demeanor)Creating a lasting impression by thanking the customer and giving them a reason to returnDelivering product purchases to the customer appropriatelyAccurately completing each transaction by identifying sales associate productivity without disrupting the service environmente., credit card imprints, traveler check signatures, personal checks with phone number and addressMaintaining media and cash accurately and in compliance with Coach policySuggesting multiple add?ons and selling gift cardsMaintaining Cashwrap organization and cleanlinessMaintaining SKU integrityConducting email/name captureReading cues and determine customers needsEngaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)Interacting genuinely and naturally with the customerGreeting the customer with a smile and eye contact and offering your nameCreating a 1st impression Demonstrates the following Knowledge, Skills, Abilities, and Attitudes: Knowledge of and support of the "porter program" policiesKnowledge of store policies and proceduresKnowledge of when to be flexible and switch gearsAbility to impact customer decisionsAbility to communicate clearly to a wide variety of customers and overcome language barriersAbility to speak knowledgeably and with confidence about productAbility to be efficient without compromising customer serviceAbility to adapt to each customer/ their needs and their style/ relate to their experienceAbility to multitask and prioritizeAbility to partner with management appropriately on customer issuesAbility to handle customer concerns and answer their questions appropriatelyUnderstanding of basic computer system operationsWillingness and ability to learn new technology?based proceduresComfortable with technologyAwareness of environment at all times (i.e., customer, other employees, suspicious behaviors)Remains balanced and focused and maintains composure under pressureAppropriate sense of urgencyHighly collaborativeHigh level of personal and professional integrityTakes ownership of rolePositive attitude and energyPolite and friendly Additional Requirements:Available 10-19 hours/weekAvailable on weekends, nights, & holidays Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.