Cashier III

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately. Responsible for:Creating a 1st impressionGreeting the customer with a smile and eye contact and offering your nameInteracting genuinely and naturally with the customerEngaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)Reading cues and determine customers needsConducting email/name captureMaintaining SKU integrityMaintaining Cashwrap organization and cleanlinessSuggesting multiple add?ons and selling gift cardsMaintaining media and cash accurately and in compliance with Coach policye., credit card imprints, traveler check signatures, personal checks with phone number and addressAccurately completing each transaction by identifying sales associate productivity without disrupting the service environmentDelivering product purchases to the customer appropriatelyCreating a lasting impression by thanking the customer and giving them a reason to returnRepresenting Coach brand appropriately (dress, appearance, demeanor) Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:Polite and friendlyPositive attitude and energyTakes ownership of roleHigh level of personal and professional integrityHighly collaborativeAppropriate sense of urgencyRemains balanced and focused and maintains composure under pressureAwareness of environment at all times (i.e., customer, other employees, suspicious behaviors)Comfortable with technologyWillingness and ability to learn new technology?based proceduresUnderstanding of basic computer system operationsAbility to handle customer concerns and answer their questions appropriatelyAbility to partner with management appropriately on customer issuesAbility to multitask and prioritizeAbility to adapt to each customer/ their needs and their style/ relate to their experienceAbility to be efficient without compromising customer serviceAbility to speak knowledgeably and with confidence about productAbility to communicate clearly to a wide variety of customers and overcome language barriersAbility to impact customer decisionsKnowledge of when to be flexible and switch gearsKnowledge of store policies and proceduresKnowledge of and support of the “porter program” policies