Cashier III

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. Responsible for: Greeting the customer with a smile and eye contact and offering your name Interacting genuinely and naturally with the customer Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader) Reading cues and determine customers needs Conducting email/name capture Maintaining SKU integrity Maintaining Cashwrap organization and cleanliness Suggesting multiple add?ons and selling gift cards Maintaining media and cash accurately and in compliance with Coach policy e., credit card imprints, traveler check signatures, personal checks with phone number and address Ability to handle customer concerns and answer their questions appropriately Ability to partner with management appropriately on customer issues Ability to multitask and prioritize Ability to adapt to each customer/ their needs and their style/ relate to their experience Ability to be efficient without compromising customer service Ability to speak knowledgeably and with confidence about product Ability to communicate clearly to a wide variety of customers and overcome language barriers Ability to impact customer decisions Knowledge of when to be flexible and switch gears Knowledge of store policies and procedures Knowledge of and support of the “porter program” policies