Cashier - Easton Town Center - Columbus

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. Responsible for: Creating a 1st impressionGreeting the customer with a smile and eye contact and offering your nameInteracting genuinely and naturally with the customerEngaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)Reading cues and determine customers needsConducting email/name captureMaintaining SKU integrityMaintaining Cashwrap organization and cleanlinessSuggesting multiple add?ons and selling gift cardsMaintaining media and cash accurately and in compliance with Coach policye., credit card imprints, traveler check signatures, personal checks with phone number and addressAccurately completing each transaction by identifying sales associate productivity without disrupting the service environmentDelivering product purchases to the customer appropriatelyCreating a lasting impression by thanking the customer and giving them a reason to returnRepresenting Coach brand appropriately (dress, appearance, demeanor) Demonstrates the following Knowledge, Skills, Abilities, and Attitudes: Polite and friendlyPositive attitude and energyTakes ownership of roleHigh level of personal and professional integrityHighly collaborativeAppropriate sense of urgencyRemains balanced and focused and maintains composure under pressureAwareness of environment at all times (i.e., customer, other employees, suspicious behaviors)Comfortable with technologyWillingness and ability to learn new technology?based proceduresUnderstanding of basic computer system operationsAbility to handle customer concerns and answer their questions appropriatelyAbility to partner with management appropriately on customer issuesAbility to multitask and prioritizeAbility to adapt to each customer/ their needs and their style/ relate to their experienceAbility to be efficient without compromising customer serviceAbility to speak knowledgeably and with confidence about productAbility to communicate clearly to a wide variety of customers and overcome language barriersAbility to impact customer decisionsKnowledge of when to be flexible and switch gearsKnowledge of store policies and proceduresKnowledge of and support of the “porter program” policies Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.