Captain

Are you ready to bring your amazing self to work? As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. • Lead colleagues in the execution and completion of assigned tasks • As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding • Ensure high-level of customer service through problem-solving and customer-focused resolutions. Who you are : • Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality • Proficient in communicating effectively with customers and providing clear direction to colleagues • Self-starter in adapting quickly to changing customer expectations and needs • Resourceful and able to adapt quickly to changing priorities and deadlines • 1-2 years of direct retail experience preferred • High school diploma or equivalent • Prolonged periods (at least two consecutive hours) of standing / walking around the store or department • Frequent use of computers and handheld electronic equipment • Reaching, including above eye level, crouching, kneeling, stooping and color vision • Lifting and moving items weighing up to 30 lbs. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.