BUSINESS ANALYST ECOMMERCE

Job Summary: The Business Analyst will be part of the Omnichannel Team whose mission is to develop digital products that are deeply meaningful to its customers, through collaboration, user research, testing, and challenging conventions. The Business Analyst will participate in programs and projects to help define solutions that align with business goals and deliver clear business value. The Business Analyst will also support Product Owners in an effort to drive the digital strategy and continuously implement improvements across all digital channels. Responsibilities: Key Accountabilities: Understand complex concepts and ideas, understand their impacts, and break those ideas down into manageable and actionable requirements and dependencies. Support Product Management team in the process of prioritization, market research, customer behavior research, and identifying people and process impacts that go along with a technology-based project Capture and author user stories that define requirements and user experience, acceptance criteria, wireframes and metrics for success Perform gap analysis and traceability exercises to ensure solution being developed meets business needs Advocate for the lines of business by ensuring their projects or proposals are well-formed and align with corporate strategic goals; function as an expert resource to the business to answer or facilitate responses to business related questions Represent ecommerce team in large scale projects to identify ecommerce impact by having a deep understanding of current capabilities Participate in backlog refinement, grooming and prioritization Collaborate with cross functional teams to establish best practices and iteratively identify process improvements Ability to break down and understand technical issues and communicate them to non-technical stakeholders Ability to work independently and organize/prioritize work with minimal direction Adhere to application development life-cycle: conduct discovery, design confirmation, development, testing and data validation, user-acceptance testing, release, and stabilization Assist with identifying and resolving customer-impacting issues to minimize customer impact Education and Experience: Bachelor’s degree in computer science, information technology or related field 3+ years of experience supporting medium to large business process management (including execution/automation/workflow) efforts as a part of technology and/or strategic transformation in a complex, cross-functional organization Experience working within multiple types of software development methodologies and project management techniques (e.g. Waterfall and Agile methodologies) Skills and Behaviors: Ability to thrive in a fast paced environment with ever changing priorities Ability to interact with individuals across all levels of the organization Strong analytical skills to ask the right questions and Knowledge of retail industry Strong verbal and written communication skills Feature based road mapping Elicitation techniques Facilitation techniques Established negotiation skills