Brand Ambassador

Summary

Provide a personalized, customer-first shopping experience on the sales floor while supporting store standards and sales goals. The Brand Ambassador engages customers, promotes products and services, and contributes to a cohesive team environment. This role supports daily store operations, visual standards, and ongoing training to enhance customer satisfaction and drive performance.

Responsibilities

Deliver exceptional customer service and personalized styling to meet customer needs.Drive sales by meeting individual KPIs (SPH, data capture) and contributing to store sales plans.Engage customers in loyalty and connection programs and educate them on store offerings and initiatives.Assist in fitting rooms, maintain sales floor and back-of-house standards, and complete opening/closing tasks.Support operational activities including floor sets, replenishment, and maintaining visual merchandising standards.Participate in trainings on product, process and compliance and provide feedback to management on product and category opportunities.Requirements

Retail or related customer-facing experience preferred; strong communication skills required.Ability to stand, walk and operate the register for multiple hours and to maneuver on the sales floor and in stock areas.Ability to lift and carry up to 30 lbs. and perform light climbing as needed.Flexible availability including days, evenings, weekends and occasional travel as required.Ability to build positive working relationships with customers, management, and team members.