Boutique Manager, Fashion Valley

• Leads and inspires a team to deliver exceptional customer service while instilling the Company values • Sets clear expectations, provides guidance, and fosters a fun, positive and collaborative environment • Organizes and oversees onboarding and trainings with new team members to ensure they are well-versed and confident when educating guests about our products, our approach to customer service, and the overall brand ethos • Ensures that new hires are clear on their role and responsibility to acclimate them well to the team, process, and procedures of Louboutin • Ensures team members have comprehensive knowledge of luxury standards, products, materials, and craftsmanship enabling them to provide expert advice • Establishes and communicates clear performance goals and KPIs for the team, regularly reviewing individual and collective performance • Provides constructive feedback, motivational strategies, and coaching to enhance team members’ sales techniques, operational processes, and customer interactions • Recognizes and celebrates outstanding performance, fostering a culture of achievement and excellence • Develops and maintains staffing schedules that ensure adequate coverage while managing labor costs and balancing PTO requests • Addresses any interpersonal conflicts or issues within the team promptly and professionally, seeking resolutions that maintain team cohesion and togetherness • Actively identifies skill gaps or areas of opportunity within the team and collaborates with the head office to facilitate relevant actions and skill development training. • Responsible for boutique inventory results • Coordinates closely with cross-functional teams, including warehouse, Logistics, and Finance, to optimize inventory processes and address challenges • Manages and supports stock levels through direct communication with direct line manager as well as the Buying Team to maximize sell-through • Awareness of and active in working with all departments in the Head Office • Leads team to success by recruiting top tier candidates, in partnership with Human Resources, in the recruiting process, selecting top-tier candidates who align with the Christian Louboutin core values, technical proficiencies, and image • Communicates with Retail Operations and Store Development related to needs that the store may have, such as any facilities, repairs, or maintenance requests • Communicates to either Line Manager or directly with interdepartmental heads in Corporate (depending on the issue or need) to give feedback or ask for support • Feedback Loop: responsible for communicating customer, staff, and retail partners feedback, product suggestions, and market trends to relevant department heads as well as their Retail Director • Share local market insights and competition analysis with their Retail Director, to support strategic decision making for the Christian Louboutin Brand in the local market We live by our values: Christian Louboutin envisions the general compensation range for this position to be $70k- $85k per YEAR.