Highly interactive with both associates and customers, the GEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolving spontaneous customer issues and adjusting resources to drive sales and service. Essential Functions: Fueled by the Power of Relationships Acts as a Role Model of Service. Is familiar with all areas of store and with associates; is able to refer and recommend people and product based on that knowledge. Knows the customers and clients who shop frequently; greets them by name and acknowledges our appreciation for their business. Mentors associates on all store processes and procedures to ensure an outstanding customer experience.
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