Bilingual (Spanish) Retail Store Manager (597)

We are one of Cricket Wireless largest Authorized Retailers and were growing! We are looking for a result-driven Wireless Sales Manager, to consistently lead from the front and drive growth in our doors! · Ensure high levels of customer satisfaction through excellent sales service · Assess customers’ needs and provide assistance and information on product features · Welcome customers to the store and answer their queries · Hire, Train, and Develop high performing Sales Advocate teams to consistently meet performance expectations · “Go the extra mile” to drive sales · Maintain in-stock and presentable condition assigned areas · Actively assist your Sales Advocate team in prospecting for external business within the community and surrounding areas · Remain knowledgeable on products offered and discuss available options, consistently model "what right looks like" as the team leader · Process POS (point of sale) purchases · Cross sell products · Handle returns of merchandise · Team up with co-workers to ensure proper customer service · Build productive, healthy relationships with your Sales Advocate team and customers · Comply with inventory control procedures · Suggest ways to improve sales (E. X. planning marketing activities, changing the store’s design) through collaboration with your Sales Advocate team and District Manager · 6 - 12 months proven work experience in a retail management · Basic understanding of sales principles and customer service practices · Proficiency in English, Bilingual is a plus! · Track record of over-achieving sales quota, and leading teams to achieve the same consistent results · Hands-on experience with POS transactions · Accountability to monitoring and responding to group chat communication (WhatsApp) · Solid communication and interpersonal skills · A friendly and energetic personality with customer service focus · Ability to perform under pressure and address complaints in a timely manner · Ability to work flexible hours, including evenings, weekends, and holidays