April 5, 2021

Bilingual Customer Service Representative - Beauty and Skin Care (REMOTE)

VIPdesk, Inc. salt lake city, Utah

The Bilingual (Spanish/English) Customer Care Representative (Brand Ambassador) is a passionate customer care professional responsible for providing an authentic, world-class customer experience for our client’s customers via phone, email, and chat. ESSENTIAL RESPONSIBILITIES include the following: Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our client’s brand With the utmost professionalism, represent a growing and leading brand that is committed to providing luxurious high-quality, high-performance products without harmful ingredients Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience Ability to retain and convey thorough knowledge and benefits of the client’s products Confident and driven to find solutions to customers issues with the ability to probe for full understanding of customer needs Meets or exceeds all program metrics as outlined in training and manuals (e.g. attendance, quality, sales, etc.) Thrive in an environment with high performance standards Communicate with customers and exhibit genuine empathy Embrace the commitment to customer service and nourishes brand loyalty Ability to accurately document customer interaction details with limited errors Applies high-quality customer service guidelines while servicing customers Applies client and VIPdesk Connect policies as applicable whenever interacting with customers Other duties as assigned 3+ years of experience in Retail or Customer Care Fluent in both English and Spanish--both spoken and written communication skills HS Diploma or equivalent required.

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