Beauty Lead - Quakerbridge Mall

The Beauty Lead will provide a personalized shopping experience to customers around selling beauty products by leveraging product knowledge as well as the Connect, Inspire, Engage service model. Priority will be driving sales and customer customer service, incorporating in elements which allow consistency of general operations. Examples include providing mini services with product application and suggesting application techniques and additional products.Drives self and prioritizes meeting and exceeding performance/productivity standards, metrics and sales goals.Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross selling opportunities within the store.Resolves customer concerns by professionally listening and providing options, solutions and next steps.Provides point of sale checkout processes including sales, returns, exchanges, line management, re-ticketing and processing return processes.Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.Consistently meets established performance standards including but not limited to product sales, customer service resulting in productivity standards being met or exceeded. All associates are eligible for an associate discount on JCPenney merchandise. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.