Beauty Counter Manager

Be part of an amazing story Macy’s is more than just a store. - And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. * Who You Are And What You Will Do - Deliver exceptional customer service through personalized consultations and expert product knowledge - Build lasting relationships with clients and drive client development through outreach and follow-up - Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results - Plan and execute in-store and vendor-led events to drive traffic and engagement - Maintain brand standards through proper merchandising, hygiene, and stock replenishment - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Collaborate with vendors, personal stylists, and store leadership to optimize outcomes - Resolve customer concerns in a professional and customer-first manner - Stay informed on new launches, best-sellers, and beauty trends to support team education - Manage multiple priorities in a fast-paced environment with strong attention to detail - Demonstrate flexibility, sound judgment, and a passion for the beauty industry - 3–5 years of relevant retail, beauty, or leadership experience preferred - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to: - Understand and communicate effectively with customers, co-workers, and supervisors - Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements You Will Perform - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. * About Us This is a great time to join Macy’s Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. *Join us and help write the next chapter in our story - Apply Today* *This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.