This position is for our Baltimore locations: Hampden, Fells Point, and Federal Hill. All of our Baltimore locations share a staff so you will be expected to be able to work in any of these locations. • Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store opening • Creating the best possible customer service • Share knowledge and educate other associates on merchandise standards • Create great long-lasting relationships with customers • Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc. • Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing. What You'll Need: • 1+ years relevant service experience in a fast-paced, creative retail environment • Shopify Knowledge is a plus • A dedication to making people happy and consistently elevating the customer experience • Familiarity with the user functionality of desktop, mobile, tablet and digital technology
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