Backstage Captain, Poughkeepsie Galleria - Full Time

Be part of an amazing story Macy’s is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.Lead colleagues in the execution and completion of assigned tasks.As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.Ensure high-level of customer service through problem-solving and customer-focused resolutions.Enhance the in-store customer experience by promoting our Macy's mobile app.Meet with People Leaders throughout the day to plan and monitor total store activities.Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.Perform store opening and closing procedures, including accessing alarm system and settling the registers.Lead and participate in the adherence to our best in class merchandise standards.Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.Requirements