The At Your Service Center Associate plays a crucial role in delivering an exceptional customer experience during various At Your Service activities. As an At Your Service Center Associate, you will be responsible for acknowledging customers in a friendly and helpful manner, assisting them throughout their shopping experience, and ensuring that the store's fulfillment processes run smoothly. You will also monitor alerts to ensure timely completion of Buy Online Pickup In-Store orders and assist customers with retrieving their orders from the back-of-house storage. You will be expected to sell gift cards, resolve any issues related to Macy's cards, and adhere to the store's audit policies and procedures. , • Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store.
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