At Your Service Captain, Poughkeepsie Galleria - Full Time

Job Overview As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, problem‐solving, and building brand loyalty. Hours are dependent on business needs and colleague availability. What You Will Do Advocate for the customer, role‐model and provide fast feedback on how to make every customer experience outstanding Ensure high‐level of customer service through problem‐solving and customer‐focused resolutions, such as converting a return into an exchange Enhance the in‐store customer experience by promoting our Macy's mobile app Meet with People Leaders throughout the day to plan and monitor total store activities Lead colleagues in the execution and completion of assigned tasks Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes Perform store opening and closing procedures, including accessing the alarm system and settling the registers Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back‐of‐house areas to our standards for By Online Pickup in Store and Curbside services Keep current on updates to services, promotions and policies Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders Perform all applicable sales and/or support duties in addition to above Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Proficient in communicating effectively with customers and providing clear direction to colleagues Self‐starter in adapting quickly to changing customer expectations and needs Resourceful and able to adapt quickly to changing priorities and deadlines 1‐2 years of direct retail experience preferred High school diploma or equivalent Essential Physical Requirements You Will Perform Prolonged periods (at least two consecutive hours) of standing/walking around the store or department Frequent use of computers and handheld electronic equipment Reaching, including above eye level, crouching, kneeling, stooping and color vision Lifting and moving items weighing up to 30 lbs About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‐style and on‐trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.