at Your Service Captain, Las Vegas Home Store - Full Time

We're a story. What We Can Offer You As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstandingEnsure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchangeEnhance the in-store customer experience by promoting our Macy's mobile appMeet with People Leaders throughout the day to plan and monitor total store activitiesLead colleagues in the execution and completion of assigned tasksProvide People Leaders continuous feedback that drives a positive customer experience and improves our processes.Perform store opening and closing procedures, including accessing the alarm system and settling the registersLead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services.Keep current on updates to services, promotions and policiesEducate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.Perform all applicable sales and/or support duties in addition to aboveFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.Who You Are This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.