At Your Service Captain, Glenbrook Square Mall - Full Time

As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. What You Will Do • As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding • Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange • Enhance the in-store customer experience by promoting our Macy's mobile app • Meet with People Leaders throughout the day to plan and monitor total store activities • Lead colleagues in the execution and completion of assigned tasks • Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes. • Perform store opening and closing procedures, including accessing the alarm system and settling the registers • Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services. Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.