Associate Store Manager

General Summary

Join our team as an Associate Store Manager, where you will enhance the customer experience through excellent service, effective merchandising, and efficient inventory management. Support store management in achieving sales goals and ensure that daily store priorities are met. Participate in various aspects such as merchandise placement, store recovery, and maintaining compliance with company policies.

Essential Duties and Responsibilities:

Empower Customers:

Deliver an exceptional in-store experience by exemplifying and coaching Customer Experience Leader (CEL) behaviors to help meet store goals and Key Performance Indicators (KPI).Maintain DSW store standards to ensure customers have a positive shopping experience.Review and communicate daily/weekly/monthly action plans to ensure task completion.Commit to Consistency:

Enhance metric-based goals by monitoring and communicating progress regularly.Drive sales by utilizing inventory reports to optimize product presentation on the sales floor.Oversee processes related to audits, donations, transfers, and damages.Collaborate with the Store Manager to ensure adherence to company policies.Bring Shoe Power to Life:

Lead inventory-related activities including freight receipt, product placement, and markdowns.Manage omni activities such as Charge/Send and Buy Online Pick Up In Store (BOPIS).Gather and submit supply needs for seamless store operations.Put Customers First:

Ensure a safe environment for customers and associates by reporting any equipment issues.Support associates in resolving customer inquiries and know when to escalate issues.Assist the Store Manager with scheduling, forecasting, and payroll management activities.Provide feedback on associate performance and communicate any concerns to the Store Manager.Bring Fun and Energy:

Recognize and celebrate store team achievements using company recognition tools.Foster the development of the store team through training, coaching, and motivation.Assist with recruiting and onboarding new Store Associate candidates.Perform other associate duties as needed.Required Skills:

Exceptional customer service skills with a positive attitude and professional demeanor.Ability to build collaborative working relationships.Strong verbal and written communication skills.Proactive approach to meet deadlines and maintain accountability within the team.Flexible availability for business needs including nights, weekends, and holidays.Comfortable with technology and customer interaction tools.Able to stand or walk for the majority of the shift and lift up to 50 pounds.Frequent bending, kneeling, or crouching is required.Experience:

At least 2 years of management experience.High school diploma or equivalent; some college coursework preferred.