ASSOCIATE STORE DIRECTOR - Atlanta Lenox Square

YOUR OPPORTUNITY The Associate Store Director leads the Department Managers and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines.They are responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store at its full potential.They act as representative of the Store Director and thus fulfils all the tasks given by the HQ/HO and Store Director. Create and maintain a positive work environment Embody the brand behaviors and ensure that the store team is also aligned Motivate and challenge the team on a daily basis Support the Store Director in setting up team and individual activities: morning briefs, one to one meetings Partner with the Store Director and/or Department Managers on how to handle all employee issues Attract, develop, and retain talent Manage the Department Managers and support them in their activities Assist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedback Share the development plans with the Store Director and Operations Manager Support the Store Director in creating a team, whose activities are always motivated, competent, and up to date in the fashion and luxury industries Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally Promote the culture of the brand internally and externally Oversee the clienteling approach following the guidelines provided by HQs Ensure store atmosphere upholds brand image Ensure Balenciaga Signature and Client experience are executed and consistent over time Supervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintained Follow up CEE and NPS scores and set up actions accordingly Develop clienteling mindset and client's loyalty and retention from beginners to VIC Assure the recruitment, development, retention of clients (from high qualitative data collection to “one to one” relationship) Guarantee excellent client experience in line with Balenciaga signature Assure the measurement of “in Store” actions on all channels (phone, mail, etc.) Balenciaga is committed to thriving your professional development within the House or in the Kering group. Setting people for success is what we live for, and it is part of our interview process to discuss with you how to excel in our company.