The successful individual will leverage their proficiency in customer experience to... Be a subject matter expert and support in-store usage of the Client Compass digital clienteling platform); provide guidance, technical support, and training where necessary. Project Manage tool and service implementations, upgrades, expansions and roll-outs (e.g. Partner with the training team on developing content to reinforce the in-store omni and clienteling mindset as well as monthly toolkits to support key product launches and seasonal peaks. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
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