Associate Manager I (NA)

Sample of tasks required of role: SALES • Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values • Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales • Productivity Management: holds the management team accountable for personal productivity and management contribution • Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager • Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics • Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations • Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives) • Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed • Develop team to build long-term relationships with customers to drive business • Takes initiative; has a high level of ownership and accountability for results of self and others • Works directly with the Store/District Manager to protect and drive the needs of the business • Ensures all daily tasks are completed without negatively impacting service of Coach standards • Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate • Builds trusting relationships with peers and team; acts as advocate for the Brand • Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance • Delegates and empowers others • Creates enthusiasm and positivity for a shared vision and mission • Recognizes and values individual performance OPERATIONS: • Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager • Resolves performance problems using appropriate communication, coaching and counseling techniques • Adheres to all retail policies and procedures including POS and Operations • Leverages / understands Coach’s tools and technology to support Service and Operations of store • Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention • Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising • Interacts and communicates with Lead Supervisor and Store Manager • Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met • Adheres to all retail policies and procedures including POS and Operations • Leverages and understands Coach’s tools and technology to support Service and Operations of store Competencies required: • Drive for Results: Can be counted on to exceed goals successfully. Ability to communicate effectively with customers and team. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.