Assistant Team Leader / Assistant Manager

Assistant Team Leaders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. The Assistant Team Leaders responsibilities also include: building and inspiring high-performing teams who deliver results, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies. service approach, and consistently delivering World Class Service • Greet and welcome every customer warmly and with enthusiasm • Understand customer needs by asking open-ended questions • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge • Suggest additional items to build onto sales by utilizing effective selling techniques • Thank the customer sincerely and invite them to return and shop with us again • Be a TPS Brand Ambassador • Build customer loyalty by being friendly, attentive, and respectful of customers • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required • Willingly assume all Store Team Leader responsibilities in their absence • Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and business • Demonstrate a commitment to training and development utilizing all training resources available • Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departments • Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors • Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events • After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations) • Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation) • Build positive working relationships with Store Team Leader, DM, merchandisers and corporate partners • Resolve conflicts, problem solve and facilitate complex conversations with honesty and respect • Effectively manage supply, and payroll budgets on a weekly/monthly basis • Perform management functions as expected. • Previous experience in specialty retail management is preferred • Ability to adapt to and lead change • Ability to create a team environment through positive leadership • Ability to work a flexible schedule to include nights, weekends, and holidays • Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder • Demonstrate an ability to multitask, while being attentive to customers • Proficient in using Microsoft Office and POS Systems • Ability to work autonomously while paying strong attention to detail • Ability to be mobile on the sales floor and/or stock room for extended periods of time.