Assistant Store Manager

We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.JOB PURPOSE Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between sales associates, specialists, stock and operations team Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Lead the integration of new joiners to the business Lead by example by delivering the Burberry Experience to customers when necessary Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.