ASSISTANT STORE MANAGER

Ensure all associates provide the highest level of customer service to achieve World Class Service standards Ensure staff maintains constant client communication through utilizing their client books and client database Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective Empower associates to make decisions in the customer's best interest that also support the Company's philosophy Maintain all merchandising directives and ensure execution of effective merchandising strategies Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to the corporate retail team in order to support the business goal Communicate all human resources issues to the Store Manager in a timely and effective manner Assist Store Manager with the payroll process Ensure image and grooming standards are professional, reflective of the brand image and Dress Code Policy is adhered to at all times Skills and Requirements Preferred minimum 3 years luxury retail management experience leading a sales team. Performance Management Skills - Must be able to take responsibility for one's own performance and all teams performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly. Robert Graham is an equal opportunity employer