Assistant Store Manager II

Embodies a strategic mindset with a focus on sales floor leadership and engagement with customers, while inspiring a sales culture. Possesses the ability to adapt to all roles within the store’s environment. Sample of tasks required of role: • Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values • Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales • Develops clienteling strategy, levering customer tools (Client Compass) to foster client development; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager • Acts with customers in mind • Understands changes in market and customer behavior, with potential impact on business performance and supports the execution of sales strategies/tactics • Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives) • Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed • Helps to develop team to build long-term relationships with customers to drive business • Takes initiative; has a high level of ownership and accountability for results of self and others • Works directly with the Store/District Manager to protect and drive the needs of the business • Ensures all daily tasks are completed without negatively impacting service of Coach standards • Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate • Builds trusting relationships with peers and team; acts as advocate for the Brand • Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance • Delegates and empowers others • Creates enthusiasm and positivity for a shared vision and mission • Evaluates performance of team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager • Resolves performance problems using appropriate communication, coaching and counseling techniques • Adheres to all retail policies and procedures including POS and Operations • Leverage / understands Coach’s tools and technology to support Service and Operations of store  • Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention • Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling) • Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met • Adheres to all retail policies and procedures including POS and Operations • Leverages and understands Coach’s tools and technology to support Service and Operations of store Competencies required: • Drive for Results: Can be counted on to exceed goals successfully. Doesn’t have to finish things before moving on. • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up  to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.