The Assistant Store Manager plays a key role in assisting with the overall performance of the store by promoting a sales culture to build productivity and passion for the brand. In this role, you will ensure customers receive exemplary service and a positive brand experience. Ensure all associates provide the highest level of customer service to achieve World Class Service standards Ensure staff maintains constant client communication through utilizing their client books and client database Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective Empower associates to make decisions in the customer's best interest that also support the Company's philosophy Skills and Requirements Robert Graham is an equal opportunity employer
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