Assistant Store Manager Operations

****About KREWE****

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality,  individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

****Job Summary****

Calling all conceptual thinkers, team players, and eyewear aficionados — KREWE is looking for an ****Assistant Store Manager – Operations**** to join our ****Flagship New Orleans**** team.

The Assistant Store Manager – Operations is a key leader responsible for ensuring the store runs smoothly, efficiently, and in alignment with KREWE’s elevated brand standards. This role partners closely with the Store Manager to oversee day-to-day store operations, inventory, shipping and receiving, visual standards, store maintenance, and back-of-house organization.

In addition to owning operational excellence, this role supports the leadership, development, and performance of the store team. The ideal candidate is highly organized, solutions-oriented, detail-driven, and able to balance operational priorities with an exceptional customer and employee experience.

****Responsibilities & Duties****

****Store Operations****

* Partner with the Store Manager to ensure seamless day-to-day store operations and execution.
* Own and maintain operational processes, procedures, and daily checklists.
* Oversee opening and closing procedures and ensure operational standards are consistently followed.
* Identify operational challenges and proactively implement solutions to improve store efficiency.
* Maintain a clean, organized, safe, and fully functioning store environment.
* Coordinate store maintenance, repairs, supplies, and other operational needs.

### ****Inventory, Shipping & Receiving****

* Oversee all inventory, shipping, receiving, transfers, and back-of-house operations.
* Ensure all shipments are accurately received, processed, imported, and exported.
* Maintain accurate inventory records and proactively identify and resolve discrepancies.
* Conduct and support cycle counts, inventory audits, and other inventory initiatives.
* Ensure product is properly organized, stored, and replenished to support the customer experience.
* Manage shipping platforms and ensure all shipments are processed accurately and efficiently.

### ****Team Leadership & Development****

* Support the Store Manager in leading, coaching, and developing the store team.
* Manage and inspire team members to consistently deliver on KREWE's operational and customer experience standards.
* Set clear daily operational priorities and hold the team accountable for execution.
* Train team members on inventory, shipping, receiving, store procedures, and operational best practices.
* Provide ongoing coaching and feedback to support individual and team development.
* Foster a collaborative, accountable, and positive store environment.
* Lead by example and embody KREWE's culture, energy, and commitment to excellence.

### ****Guest Experience & Brand Standards****

* Ensure every customer receives an exceptional and authentic KREWE experience.
* Support the sales team in delivering an elevated customer experience when needed.
* Serve as a KREWE brand and product expert.
* Consistently maintain exceptional visual and brand standards throughout the store.
* Ensure the sales floor and back-of-house remain clean, organized, and presentation-ready.
* Support store events, activations, and other initiatives that enhance the guest experience.
* Partner with the Store Manager to ensure operational execution supports the store's sales and customer experience goals.

****Qualifications & Skills****
-------------------------------

* 3+ years experience in flagship level retail sales, clienteling, hospitality and store management
* Proven experience overseeing store operations, inventory, shipping, receiving, and back-of-house functions.
* Strong organizational skills and exceptional attention to detail.
* Strong business acumen and ability to understand and execute against store KPIs.
* Comfortable working with inventory management systems, POS systems, shipping platforms, CRM tools, and other operational systems.
* Strong problem-solving skills and ability to take initiative in a fast-paced environment.
* Excellent written and verbal communication skills.
* Ability to prioritize and manage multiple responsibilities simultaneously.
* Ability to lift, carry, and move multiple objects and packages as needed.
* Strong interest in fashion, design, eyewear, and the KREWE brand.
* Self-motivated, flexible, and comfortable working in a collaborative and dynamic retail environment.

****Benefits & Perks****
------------------------

* Competitive wage
* Health, vision, and dental insurance
* Retirement plan available
* Parental leave policy
* Free KREWE frames (duh.)
* Spend your time in a truly "one of a kind" retail experience
* Quarterly cultural spend to encourage our get out, see the city, "do you" mentality
* Employee incentive program
* Ongoing educational allowance
* Employee referral bonuses