About Twigs
Twigs is a successful, independently owned women’s boutique with locations in Madison and Brookfield, Wisconsin. We curate an edited collection of denim, apparel, handbags, jewelry, and lifestyle pieces from the brands you love — all thoughtfully selected for everyday life.
We are looking for an enthusiastic, organized, and service-driven Assistant Store Manager to join our team at Hilldale. This role is ideal for someone who is detail oriented, thrives in a fast-paced retail environment, loves fashion, and enjoys leading a team while creating meaningful customer connections.
What You’ll DoCustomer Experience & Team Leadership
Create a welcoming, personalized shopping experience that builds lasting customer relationships
Handle customer concerns with confidence, professionalism, and thoughtful discretion
Participate in proactive customer outreach around new arrivals, events, etc.
Lead by example on the sales floor through strong selling and styling behaviors
Coach and develop team members through ongoing feedback and training
Support recruiting, onboarding, and continued team development
Share customer insights, best sellers, and opportunities with leadership
Visual Merchandising
Help maintain an elevated and inspiring store environment that reflects the Twigs brand
Execute visual merchandising standards with attention to detail and creativity
Train staff on proper standards to maintain a clean, well presented store at all times
Adjust merchandising based on sell-through, inventory flow, and customer trends
Support floorsets, new product launches, and seasonal merchandising updates
Operations & Inventory
Partner with the Store Manager to execute daily operational activities
Ensure inventory is received accurately and in a timely manner
Research and resolve inventory discrepancies
Execute RTVs, scheduled audits, customer repairs, and backstock assessments
Maintain operational organization and support ongoing operational training ensuring a clean and organized backroom
Order store supplies as needed and communicate updates with the leadership team
Business Performance
Understand store goals, sales trends, and business opportunities
Utilize reporting tools to support customers and drive business decisions
Assist with payroll processing and end-of-month reporting
Partner with leadership on action plans based on business performance and trends
What We’re Looking For
2+ years of retail experience, including management or leadership responsibilities
Passion for fashion, styling, and customer service
Strong communication, organization, and problem-solving skills
Ability to multitask and lead confidently in a fast-paced environment
Experience with inventory management and retail operations preferred
High comfort level using computers, POS systems, and digital retail tools
Positive, collaborative attitude and a willingness to jump in wherever needed
Benefits
Competitive compensation based on experience
Monthly bonus potential
PTO and paid holidays
Healthcare available
401(k) match available
Generous employee discount
If you love fashion, people, and building strong teams, we’d love to hear from you.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
401(k) matching
Employee discount
Health insurance
Paid time off
Work Location: In person
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