Assistant Store Manager - Webster Plaza, Worcester, MA

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store. The primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. Responsible for overall quality and performance of the retail store staff.Ensures compliance of all company policies and procedures.Models effective leadership to gain commitment to store goals and training standards.Assist with the recruitment, selection and training and development of store personnel.Assist, and provide feedback to Store Manager on annual performance evaluations for all store employees.Assist with expense management and develops strategies that position stores to perform in accordance with the budget.Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.Monitors and controls all aspects of operational compliance, safety and business standards.Supports the training of all employees in suggested selling and merchandising techniques.Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.Assists in the completion of accurate and regular merchandise inventory counts.Performs other duties as may be assigned.A standard work week not to exceed 40 hours.Flexible schedule required which includes but not limited to the following: days, nights, weekends, and holidays. Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.Must demonstrate an ability to think strategically, plan and organize effectively.Must be able to maintain an exemplary degree of professionalism in all situations.Requires a proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.Results driven with demonstrated critical and creative thinking skills.