THE PURPOSEThe Assistant Store Manager is responsible for assisting in driving positive results, leading by example, and supporting and adhering to all company initiatives and expectations. Makes an immediate impact on the business, and does not wait for business to happen on its own. Shares ideas, as well as talents, openly, and listens to the opinions of others. Behaves in a way that encourages camaraderie, fosters collaboration, and encourages “we” vs. “me” thinking.Talent· Actively supports in filling open positions in a timely manner.· Understands the importance of networking and recruiting to build a high-performing team that is dedicated to driving positive results.· Supports onboarding and training of sales associates.· Partners with supervisor to develop a Succession Plan to identify and coach future leaders for internal opportunities.· Effectively communicates KPI goals & hourly reads to coach the team in driving results and achieving goals.· Evaluates team’s performance. Partners with supervisor to document and deliver appropriate levels of feedback and recognition.· Assists supervisor with providing detailed feedback when preparing performance reviews and feedback forms.Customer Experience· Creates and maintains a customer focused environment to deliver an exceptional customer service experience though exhibiting True Religion’s Selling Culture.· Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers.· Represents company in a professional and positive manner.· Effectively communicates daily goals & hourly reads to achieve goals while coaching in the moment to improve or praise customer service engagement.Operations· Follows and shares all stores communications with team for awareness and development in an effective and timely manner.· Schedules effectively to drive positive results, support traffic and complete tasks.
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