Assistant Store Manager- Full Time - South Park - Charlotte, NC

Reformation is a global brand dedicated to sustainable fashion, aiming to be Climate Positive by 2025. Responsibilities • Measure and Monitor sales performance taking action to improve business performance when needed • Consistently meet and exceed store sales goals • Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability • Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships • Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement • Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals • Deliver and maintain extraordinary customer experience NPS scores • Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables • Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team • Assist in ownership of operational execution of store to achieve necessary revenue targets • Ensure facility maintenance, presentation and organization • Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business • Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business • Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising • Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience • Assist in hiring, training and development of the store team across all areas of the business • Uphold consistent inventory accuracy and controls in store. Benefits • Employer-sponsored private medical, dental, and vision insurance • Commuter benefits • Competitive paid time off policies including vacation, sick leave, and company holidays • Retirement planning support • Access to fertility care support through Carrot • $5,000 USD reimbursement for related fertility expenses after 1 year of employment • Community efforts donations • Clothing discount • Culture events (like our annual Ref Values week and Volunteer Time Off) Company Overview • Reformation is a revolution in fashion where design, value, and sustainability coexist.