Assistant Store Manager, Johnny Was Boston

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. The Assistant Store Manager will work closely with the Store Manager to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store. Business Attributes: • Ability to meet and exceed store and personal sales plan while maximizing the profitability of the store • Support and partner with the Store Manager to complete daily operations in a timely manner • Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and develop creative approaches to drive toppling results • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives) • Understands and uses all retail systems and reporting tools • Responsible for store inventory control and loss prevention while assisting in quarterly inventory • Assist in the oversight of all daily operational duties (i.e. opening, closing, returns, customer complaints) • Completes operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources. Takes initiative; has a high level of ownership and accountability for results of self and others on the team • Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager for further coaching and development of the team • Collaborating with the Store Manger to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals • Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. • Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way • Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed • Meeting customer issues with patience while being solution oriented for the highest good of the client • Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.